FAQs

Do GIGALUMI lighting products needs battery?

Yes, and the rechargeable battery is included in the product. Please check the product specification for more battery details.

What is the AAA/AA battery used for?

The battery is a rechargeable battery. During the daytime, the solar panel generates power to the battery. The battery provides power to lights to keep them on during the night.

Can the battery be replaced? How can I replace the battery by myself?

Yes, the battery can be replaced, just make sure the replaced battery is a rechargeable battery. Just follow the steps on instruction and you can easily change the battery by yourself.

How long do I need to replace the batteries?

For best performance, replace with a rechargeable battery every 3 years or when performance diminishes.

Can bulb be replaced?

No, these bulbs are integrated LED, they can’t be replaced.

How does solar lights work?

Each light is solar powered, so no extra wiring or electrical work is required. Just put them under the sun anywhere you want. Let them be exposed to the sun for a full day (make sure you already take the tab at the back of lid and turn on the switch).
The solar light has a solar panel that converts sunlight into electricity. During the day, the converted electricity is stored in the rechargeable batteries. At night, the solar light is powered by the batteries using the electricity stored during the day. The operating time depends on geographical location, daily weather conditions, and season. For optimal performance during the evening, allow the batteries to charge for 6 to 7 hours in direct sunlight.

How to care, clean and maintain GIGALUMI solar lights?

Clean the solar panel with a damp cloth. Do not use any chemicals or abrasives.

Do solar lights still work in cloudy or rainy days?

Yes, solar lights will work just fine, despite a few cloudy days. Each solar light has a solar cell that collects energy from the sun. This, in turn, is transferred to a small battery in the device. As the solar cell collects the solar energy, it slowly charges the battery. On a sunny day, 6-8 hours of sunlight can fully charge the solar light's battery, allowing it to run for 8-10 hours.

Can GIGALUMI solar lights be used in winter/snow weather?

Yes, they can still be used in winter and snow weather. Keep debris and snow off the solar panel to allow the battery to recharge. If lights have been covered by snow for a long time, allow the battery to recharge in full, direct sunlight for at least 10-12 hours so it can maintain maximum capacity.

How long can the GIGALUMI solar light be on at night?

It takes 6-8 hours for GIGALUMI solar lights to be fully charged on a sunny day. And fully charged solar lights can give you 8-10 hours of light at night. The actual lighting time mainly depends on the weather of the day.

What should I do to extend my solar light’s lifespan?

Please try to avoid any physical damage to the surface of the solar panels. Keep solar panels clean by using a soft rag or biodegradable soap. You are welcome to follow GIGALUMI on social media to get the latest solar lights maintenance information.

Do I need to turn it on every day?

If you want to make the solar lights be on automatically during the night, then you need to keep it on every day.

Is there a way to turn solar lights off?

Yes, there is a switch on the back of lid, you can switch it to OFF.

Why do the solar lights not on at night?

Please make sure GIGALUMI Solar lights are out of shade in the daytime and are away from other light sources at night.

Where do you ship from?

We currently ship from the United States.

How to install GIGALUMI solar pathway lights?

The installation of Gigalumi lights is pretty simple!
For Gigalumi Pathway lights:

Do I have to dig a hole before put the GIGALUMI pathway lights?

Yes, if the ground is hard. Normally you can use water to soften the soil, then it’s easier to assemble the pathway lights. And DO NOT USE A HAMMER!

When will I receive my order?

At this time, we do not ship on weekends or holidays. Please note that most items ship within 2-5 business day of successful payment processing. It normally takes 3-7 days for shipping. You could also track the order for the updated shipping information once the products have been shipped.
*Free Shipping only Apply in Contiguous United States.

What payment methods can I use?

We accept PayPal and variety of credit cards.

Can I change my delivery address of the paid order?

We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at service@gigalumi.com, and we will get back to you within 48 hours on weekdays.

Can I cancel or adjust my order?

If you need to adjust or cancel your order, please contact us at service@gigalumi.com. We will get back to you within 48 hours on weekdays.

What can I do if I’m unhappy with a product?

We hope you can have a delightful shopping experience, but unfortunately, we do not accept returns for products which are not broken or delivered incorrectly. After receiving your product, you have 30 days to return or exchange it. Please note that we currently do not offer gift exchanges.
*For more information, please visit Returns & Exchanges.

When will I receive a refund?

Just as fast as we can get it to you! Any credits on your account with us will be refunded promptly as soon as we have received and processed the return. Once we receive your return, we will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account. We’ll use the same method to refund the amount as you used when you placed the order. For example, if the order was paid by credit card, the money will be refunded to your credit card account.

My item is faulty, what should I do?

We are very sorry that your purchase has developed a fault. Please contact GIGALUMI at service@gigalumi.com for further help, and we will get back to you within 48 hours on weekdays.

What do I need to do when I received a product that's different from what I ordered?

Sorry for the inconvenience! Please contact our customer support at service@gigalumi.com.

How long is the warranty period for GIGALUMI products? Is it still under warranty if I open it 1 year after purchase?

The warranty period of the product is generally 6 months. The period has already started to take effect when it is delivered, so unboxing the product after 1 year does not count as a warranty period.

What does GIGALUMI's warranty policy cover?

GIGALUMI's warranty policy covers the following:
- Missing accessories for received goods.
- Faulty or damaged products during use.
- Products received with the wrong specification or quantity.
- Damage caused by the manufacturing process.
However, GIGALUMI's warranty policy does not cover the following:
- Damage caused by violent transportation after the goods are delivered.
- Damage caused by improper use of the product.
- Product damage caused by natural disasters, such as fire.
- Product damage that occurs beyond the warranty period.
- Damage caused by improper maintenance of the product.

How to install GIGALUMI solar deck lights?

The installation of Gigalumi lights are pretty simple!
For Gigalumi deck lights:

Do I need to remove the ground light when I using lawn?

No, you don’t need to. But just be careful to not let the blades cut the lights directly.

Can GIGALUMI deck lights be installed on a wooden fence?

Of course they can! It can be installed in anywhere that can be fixed with tape and screws. Moderate size, no need to worry about tripping.

Are there motion sensors in these lights?

No, we currently do not offer motion sensor lights. But they have automatic Dust-to-Dawn Sensor.

Where can I hang the solar hanging lights at?

You are free to hang them anywhere you want, just make sure they are exposed to the sun as needed.

Can I use these hanging lights in different ways?

Of course! Please feel free to explore your creativity with GIGALUMI.

Can I take the solar hanging lights indoor at night?

Sure, GIGALUMI solar hanging lights can be used in multiple ways: mood lights, nightlights, aesthetic lights… just make sure you put them back under the sun during the daytime to let them get fully charged.

Why is there some length next to the solar panel with no LED on it?

It is the part we design for more flexible decoration. You are free to put the solar panel at the place where can get straight sunlight even it might be a little bit far from the string lights you decorated.